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ABOUT THE BENEFIT CLUB

WHAT IS BUUKS UK?
Buuks.co.uk was established for those who love books, and those who want to buy them at the best prices. Our members pay £15 a month, enabling them to buy bestsellers, latest arrivals, classics, and many other genres - at purchase price!

HOW MUCH IS THE MEMBERSHIP?
It costs £15 a month to be a member of Buuks UK. You get free shipping and access to all books at purchase price with your membership

HOW DO I BECOME A MEMBER?
You simply make a purchase at members price in our shop. The membership is then activated automatically on your e-mail.

HOW LONG IS MY MEMBERSHIP BINDING?
After the first month, the membership is no long binding, which means you can then always unsubscribe after the first month if you no longer wish to be a member.

WHAT DO I GET OUT OF BECOMING A MEMBER?
You get free shipping on all your orders, and the opportunity to buy 500.000 books at the purchase price

CAN I SHOP WITHOUT BECOMING A MEMBER?
Yes, you can shop at Buuks.co.uk without becoming a member. We also sell all our books at a non-members price which you just simply select instead, before adding your item to the cart.

WILL I RECEIVE A WELCOME/NEWSLETTER?
Your order confirmation, which you will receive by e-mail, contains all information about your membership. If you want information about our current offers and promotions, sign up for our newsletter.
 

THE PRACTICAL

RETURN OF CHRISTMAS GIFTS
If you have bought Christmas presents on Buuks.co.uk, you can return your order up to and including 24 January 2022. See more about conditions for cancellation here: Terms and conditions

HOW DO I CANCEL MY MEMBERSHIP?
You can terminate your membership whenever you want. There is no binding after the first month. To terminate your membership, log in to our "customer center” or contact our customer service by email or phone.

HOW DO I LOG IN TO THE CUSTOMER CENTER?
You log in to the "customer center” with the e-mail address you used in connection with your purchase. The first time you log in, you need to use the "need a password?" function. You will then receive an email with a link to choose a password that you can log in with (remember to check your spam filter if you do not receive the email).

I HAVE ISSUES LOGGING INTO “MY ACCOUNT”/THE CUSTOMER CENTER
Remember to use the email you used in connection with your purchase. If you are unable to log in or your email address is not recognized, it may be because you either used a different email address when you completed your purchase with us or there is a spelling mistake in your email address. Contact our customer service by email or phone and they will help you further.

WHAT IS MY MEMBER/CUSTOMER NUMBER IN THE MEMBERS CLUB?
Your membership is registered to your email address. Therefore, you need to provide your e-mail when you contact us in connection with your membership.

I NEED A RECEIPT FOR MY PURCHASE
Your order confirmation is your receipt. We do not offer anything other than this unfortunately as we are exclusively a website for individuals.

HOW DO I CHANGE MY PASSWORD?
If you do not remember your password, use the "Forgot password?" Function. You will then receive an email with a link to choose a password that you can log in with. (Remember to check your spam filter if you do not receive the email).

WHERE IS THE STORE LOCATED?
We do not have a physical store, we are exclusively an online store.
 

ABOUT PURCHASES

WHAT IS MY ORDER STATUS?
All our books are sent directly to you from our suppliers, with a delivery time between 1-3 business days. There can occur delays in periods of greater demand, e.g. holidays and school start/start of term. You will receive an email and a text with Track & Trace from Royal Mail, as soon as the package is on its way to you.

WHEN CAN I TRACK MY PACKAGE?
You will receive an email and a text with Track & Trace from Royal Mail, as soon as the package is on its way to you.

MY PACKAGE WAS DELIVERED, BUT I HAVE NOT RECEIVED IT?
If you are certain that you have not received your package, and have checked that Royal Mail has not delivered it to a neighbour or placed it in a safe place in the vicinity of your delivery address, we ask you to please fill out the 'denial of receipt' form, and send it to: info@buuks.co.uk.

CAN I CHANGE OR ADD AN ITEM TO AN ORDER?
Orders are dispatched upon completing the order. We strive to ship all orders as fast as possible, hence the possibility of changing or correcting an order before dispatch is not possible.

CAN I EXCHANGE AN ITEM?
Unfortunately, we do not offer exchange of our products. However, if you are not satisfied with your purchase, you can exercise your right of withdrawal. We offer a 90-day return policy for all books, given they are in approved condition.

HOW DO I CANCEL MY ORDER?
Orders are dispatched upon completing the order. We strive to ship all orders as fast as possible, hence the chances of cancelling an order before dispatch are limited. You can choose to not collect the package when it arrives at the service point. It will then automatically be returned to our warehouse after 18 days. If the package however already has been delivered, you are welcome to return the goods to the following address:

Buuks UK
PO Box 48
Westham East Sussex
BN23 6WB

You must return the order to the address above in undamaged condition at your own expense.

HOW DO I EXERCISE MY RIGHT OF WITHDRAWAL?
There is a 90-day return policy on all books on our website. When you wish to return a book, you must contact us and inform us about your wish to exercise your right of withdrawal first. When we have confirmed this, you must return your purchase without any unnecessary delay, within 14 days of informing us. Your notice must be given to us by email to Info@buuks.co.uk. In your message you must clearly state your order number, that your wish to exercise your right of withdrawal and which products you wish to return. You must enclose a copy of your order confirmation and/or a copy of the model cancellation form (found in our terms and conditions).

The books must be sent to:
Buuks UK
PO Box 48
Westham East Sussex
BN23 6WB

You must return the order to the address above in undamaged condition at your own expense.

HOW DO I CLAIM A FAULTY PRODUCT?
If you should receive a faulty item, please contact us as soon as possible via email: info@buuks.co.uk for further information on what to do. Within six months of the date of delivery and in the event of the product being faulty, you are entitled to a repair, replacement or a refund (where repair/replacement is not possible). After six months from the date of delivery, similar rights exist, but only if you can prove that the fault was present at the point of delivery.

I HAVEN'T RECEIVED AN ORDER CONFIRMATION?
If your purchase has been completed, i.e. you have approved our conditions and entered your payment information - you will receive an order confirmation to the registered email address. If the email does not arrive in your email inbox, please do check your spam inbox. If you haven't received anything, a mistake might have occurred, and we encourage you to contact our customer service either by phone or by email.

CAN I SHOP FOR RETAIL PURPOSES?
It is only possible to buy in bulk at our non-members price, as our members price is reserved for private purchase i.e. for personal use only. Therefore, you are welcome to choose the non-members price if you wish to purchase larger quantities of one item.

DO YOU OFFER STUDENT DISCOUNT?
Unfortunately, we cannot offer student discounts. All our books are sold at their cost price, if you chose to purchase for the member’s price. There are therefore great discounts, when purchasing for our members prices.

WELCOME TO BUUKS

Buuks UK is a webshop and a members club - as a member you can get great savings on more than 500,000 books by shopping at the member price. When you shop at the member price, your membership is created automatically on your e-mail.It costs £15 per month to be a member of Buuks UK and there is no commitment period after the first month. If you are a new member, you get 40 days for £15 We look forward to welcoming you.

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