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Privacy Policy for Buuks.co.uk ApS

In our Privacy Policy for Buuks.co.uk ApS, you will find help to understand what data we collect, why we collect it, and what we, as a data controller organisation, use it for.
 

1. In general

1.1. This Personal Data Policy applies to all personal information you give us and/or that we collect about you when you are a customer of Buuks.co.uk, or when you visit our webshops.
 

2. Data controller

2.1. The organisations responsible for the processing of your personal data are:

Buuks.co.uk ApS
Priorparken 833
2605 Brøndby
CVR No. 39 58 10 51

(Together called "Buuks.co.uk")


2.2. When we process personal information, we comply with the EU Data Protection Regulation (GDPR) as well as the Danish personal data law rules, which may apply after 25 May 2018.

2.3. If you have questions about our privacy policy, or the way we process your personal information, which is registered with Buuks.co.uk ApS, you can contact dpo@buuks.co.uk.

2.4. If you want insight into your personal information, or you think that incorrect data has been registered - or you have other objections, you can also contact Buuks.co.uk ApS. You have the opportunity to gain insight into what information has been registered about you, and you can object to a registration in accordance with the rules in the Personal Data Act.
 

3. Website and cookies

3.1. When you visit one of Buuks.co.uk’s own webshops, we use Google Analytics cookies. A cookie is a small text file that is stored in your browser in order to recognize your computer on return visits. Cookies help us to see how many people visit the website (traffic measurement), as well as how our users interact on the website. We do not process user behaviour data that might link user behaviour to specific individuals.

3.2 As mentioned in point 3.1, We use Google Analytics cookies to give us insight into how visitors use our website. We do not share this data with anyone, and the knowledge we gain is used solely to improve the website and the user experience for you as a visitor. You can read more about Google Analytics cookies here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

3.3. You can opt out of Google Analytics cookies here: https://tools.google.com/dlpage/gaoptout (Not recommended).

3.4. Cookies delete themselves after a certain number of months (may vary), but they are renewed after each visit. If you want to delete or block cookies, you can see a guide here.
 

4. Collection of personal information

4.1. If you are a customer or contact us via one of our webshops, we collect the following general personal information about you, including: name, address, postcode, city, country, mobile number and email address, as well as billing information such as company name, CVR number, etc., if this is relevant. In addition, the payment gateway provider collects payment card information when completing credit card purchases.

4.2. Personal information is only provided to third parties if it is in the interest of the customer or the visitor.

4.3. We do not collect any special categories of personal information (sensitive information) about you.
 

5. Processing of personal data

5.1. We only process personal data to the extent necessary, e.g. when you become a customer or sign up for our newsletter. This can be necessary, for example, for us to meet our obligations under agreements and related services. This can also be in order to live up to the obligations we have as a Danish company, where we are covered by Danish law.

5.2. Personal data must be understood as defined in the personal data legislation.

5.3. To a certain extent, we collect data and use it for profiling for purposes that are in the customer's interest and do not misuse your personal information. We do not disclose your personal data without your consent unless we are required to do so by law.

5.4. If you are a customer, we use your personal data to:

  • Send order confirmation, tracking emails, etc. to you
  • Provide you with customer service, support, answer questions and comply with your requests
  • Execute your orders and deliver our products
  • Manage customer relationship administration to you
  • Send notifications about new options, products, prices, system updates, downtime, etc. via email.
 

6. Sharing your personal data

6.1. We may share your personal data with the suppliers and partners who assist us with the execution of your order, or who assist us with our IT operations, hosting, logistics, marketing, etc. This means that we can, for example, share your information with our service providers, our technical support, our bank and the bank that issued the credit card used for the purchase.

6.1.2. We share your information to the extent we are required to, e.g. as a result of reporting requirements to public authorities such as the Central Tax Administration.

6.2. The director and customer service employees, as well as IT consultants for Buuks.co.uk ApS, have access to the information registered about you. The director of Buuks.co.uk ApS is responsible for the Data Management at Buuks.co.uk ApS and the associated webshops.

6.3. Information provided to Buuks.co.uk ApS and related webshops is not published or sold in any way to third parties, unless this is carried out in connection with restructuring or a full or partial sale of the company. Any publication in such a situation will be in accordance with the Personal Data Act applicable at any given time. We do not record any personally sensitive information.

6.4. Group Buy ApS operates the three sites Pluus, Sayve and Buuks. For the sake of the best possible user experience, email addresses are exchanged between the three sites, so that it is possible to make purchases at all three webshops with the same membership, for example.

6.5. Information required to send a Trustpilot request is provided to Trustpilot A/S.

7. Sharing of information with recipients outside the EU/EEA

7.1 As data controller, we only share personal information with recipients outside the EU/EEA if they comply with the same European legislation as we do.

7.2 Through our data processor agreements, we have ensured that these parties do not misuse your data.
 

8. Protection of personal data

8.1. According to the Personal Data Act, your personal data must be stored securely and confidentially. We store your personal information on computers with limited access, which are located in controlled facilities. Our security measures are constantly monitored to determine whether our user information is handled properly while still respecting your rights as a user. However, we cannot guarantee 100 percent security for data transfers via the Internet. This means that there may be a (limited) risk that others will unjustifiably force access to information when data is sent and stored electronically. You thus provide your personal data at your own risk.

8.2 Personal data registered with Buuks.co.uk ApS in connection with a purchase is stored for 5 years, calculated from the end of the relevant financial year in which the transaction is completed, after which the information is deleted. The information is stored in accordance with section 10 of the Accounting Act.

8.3. Personal data that is not registered with Buuks.co.uk ApS in connection with a purchase is deleted or anonymised on an ongoing basis as the purpose for which it was collected is terminated. Personal information is stored for a maximum of 12 months after the purpose has been completed.

8.4. The rapid development of the Internet means that changes to our processing of personal data may become necessary. We therefore reserve the right to update and change these guidelines for the processing of personal data. If we do so, we of course correct the date under point 10. "last updated" at the bottom of the page. In the event of significant changes, we will notify you in the form of a visible notification on our website.

8.5. To the extent that personal data about you is processed, you have the right under the Personal Data Act to be informed which personal data can be attributed to you. If it turns out that the information or data processed about you is incorrect or misleading, you have the right to demand that it be corrected, deleted or blocked. You can at any time object to information about you being processed. You can also withdraw your consent at any time. You also have the opportunity to complain about the processing of information and data concerning you. Complaints are submitted to the Danish Data Protection Agency, cf. section 58 (1) of the Personal Data Act. 1.
 

9. Discrepancies

9.1. As a registered subject with Buuks.co.uk ApS, you always have the right to object to registrations. You also have the right to be informed of what information is registered on you. If your data is incorrect or misleading, you have the right to have it corrected, deleted or blocked. These rights are yours under the Personal Data Act. If you have questions about this, please contact Buuks.co.uk ApS. via e-mail dpo@buuks.co.uk.

9.2. If you want to complain about your purchase, please contact customer service at info@buuks.co.uk. If a solution cannot be reached, you can submit a complaint to relevant boards in the area: The Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, if the conditions for this are met. You have the opportunity to complain about the processing of information and data concerning you. The complaint is submitted to the Danish Data Protection Agency, cf. section 58, subsection 1.

9.3. Any dispute between the company and the customer is settled in accordance with Danish law.

9.4. As per 15 February 2016, European companies and consumers will have a new digital platform: ODR. ODR aims to make consumer complaints about goods and services in the EU easier to deal with. ODR stands for Online Dispute Resolution. For consumers, this means that they can complain directly to the European company they shopped with. The purpose of the ODR platform is to bind many appeal bodies together. Consumers and businesses can be in direct contact with each other. For example, a Danish consumer can write their complaint in Danish directly to, for example, an Italian company that has been traded with. The complaint is translated by the EU's own translation software into Italian, and the company thus receives the complaint in their mother tongue.

9.5. If something is wrong with your order or does not meet your expectations, please contact us so we can find a satisfactory solution together. By law, we must refer you to the following link - if you do not wish to talk to us first: http://ec.europa.eu/consumers/odr/
 

10. Last updated

10.1. This personal data policy was last updated on 09/03/2021.
 

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